Reference

How garudahoki Handles Your Personal Data

Your account data — including your registered details and payment activity through DANA, OVO, or GoPay — is handled with clear purpose and kept only as long as needed.

Account Data ProtectionDANA, OVO, GoPay TransactionsYour Rights, Your ControlIndonesia-Eligible RegionsSecure Account Access

Explore the Lobby Read FAQ

HOW WE PROTECT DATA

Data Handling and Account Security at garudahoki

We apply security measures at every point where your data moves — from the moment you log in to when a GoPay or OVO withdrawal is confirmed. Account sessions are protected and we use verification steps to prevent unauthorised access. Cookies on our site are used to keep your session active and remember your preferences; they are not used to track you across unrelated sites. You can request deletion of your account data by contacting support, and we will process that request in line with applicable regulations.

Cookie Use

We use session cookies to keep you logged in and remember your lobby preferences. No third-party advertising cookies are placed without your awareness, and you can clear them via your browser at any time.

Data Retention

Your account data is kept while your account is active. After closure, we retain only what regulations require, then delete the rest. You can ask us what we hold at any point.

Account Security

Login to your garudahoki account uses OTP verification sent to your registered contact. If you notice any unusual activity, contact support immediately via live chat to lock your account.

Request Your Data

You have the right to request a copy of the personal data we hold on you. Submit your request through live chat or email and we will respond with the relevant details within a reasonable period.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to update your registered details, our support team is available to help. You can reach us through live chat directly from your account dashboard, or send a written request via email. We aim to respond to all data-related requests within a reasonable timeframe.

Live Chat Open your account dashboard and start a live chat session. Our support team handles data requests, account queries, and wallet verification questions around the clock.

Email Support Send your data request or privacy question to our support email. Include your registered account details so we can locate and action your request without delay.

Account Settings Some data updates — like your contact number or linked e-wallet — can be changed directly inside your account settings without needing to contact support first.

What This Privacy Policy Covers

garudahoki Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on garudahoki, we collect the information needed to run your account: your registered name, contact details, and the payment method you use — whether that is DANA, OVO, or GoPay. We use this data to process your deposits and withdrawals, verify

1
your identity, and keep your account secure. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those services need to complete your transaction. We retain your account data for as long
2
as your account remains active and for a period after closure as required by applicable regulations. Access to this platform and the handling of your data is subject to local law and available only in eligible regions where local law permits. If you are accessing from
3
Depok or anywhere else in Indonesia, the same data standards apply across all supported regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions Answered

Below are the questions we hear most often about how garudahoki handles account and payment data. If your question is not covered here, reach out via live chat from your account dashboard.

We collect your registered name, contact details, and the payment method you link — such as DANA, OVO, or GoPay. We also log session and device data to keep your account secure.

Transaction data is shared only with the payment processor handling your transfer — DANA, OVO, or GoPay — and only to the extent needed to complete that specific transaction. It is not sold or passed to advertisers.

We retain data for the period required by applicable regulations after account closure, then delete it. You can contact support to ask exactly what we hold and for how long.

Yes. Send a request through live chat or email with your registered account details. We will compile and share the relevant data with you within a reasonable timeframe.

Some changes — like your phone number or linked wallet — can be made directly in your account settings. For changes that require identity verification, contact support via live chat.

We use session cookies to keep you logged in and save your preferences. You can clear or block cookies through your browser settings, though doing so may affect how your account session works.

How garudahoki Handles Your Personal Data

Data Handling and Account Security at garudahoki

Cookie Use

Data Retention

Account Security

Request Your Data

Reach Us About Your Data

Your Privacy Questions Answered

01 What personal data does garudahoki collect when I open an account?

02 Is my DANA, OVO, or GoPay transaction data shared with anyone?

03 How long does garudahoki keep my account data after I close my account?

04 Can I request a copy of the data garudahoki holds about me?

05 How do I update my registered contact details or linked e-wallet?

06 Does garudahoki use cookies, and can I turn them off?

Related pages