Reference

Your Rights and Our Legal Commitments

garudahoki operates under terms shaped by local law and eligible regions — what applies to your account depends on where you access the platform.

Jurisdiction-Dependent AccessAccount Data RightsDANA · OVO · GoPay ContextPolicy Contact Available
garudahoki Your Rights and Our Legal Commitments
CONTACT CHANNELS

Reach Us for Legal and Account Queries

If you have questions about these terms, your data, or your account rights, our support team handles legal and policy queries directly. Reach us through any of the channels below — we respond around the clock for account-related matters.

Live Chat Open the chat window from any page on garudahoki. Our team handles policy questions, account disputes, and data requests — available around the clock.
Email Support Send your legal or data query to our support address. Include your registered account details so we can locate your record and respond accurately.
Account Help Centre For self-service policy queries — cookie settings, data access requests, and account closure — visit the Help Centre section inside your account dashboard.
DATA AND SECURITY

How We Protect Your Account and Data

Security and data handling are not afterthoughts here — they are built into how your account works from the moment you register. Here is what we do on our end, and what you can expect from us.

Data Handling

We store only what is necessary: your registration details, wallet transaction records, and session activity. No data is sold or shared with advertisers. Retention periods follow applicable local regulations.

Cookie Policy

Cookies on garudahoki keep your session active and remember your language and payment preferences. You can manage cookie consent through the banner shown on your first visit or via browser settings.

Account Security

Your account is protected by password authentication and, where enabled, OTP verification sent to your registered mobile number. Never share your OTP with anyone — our team will never ask for it.

Data Requests and Closure

You have the right to request a copy of your stored data or ask for your account to be closed and data deleted. Submit this request via live chat or email with your registered account details.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms work in practice — covering your rights, your data, and how to act on them.

Access depends on local law in your region. We serve only eligible regions where online gaming is permitted. If access is restricted under your local law, you should not use the platform.

We collect your registration details, transaction history via DANA, OVO, or GoPay, and session logs. This data is used solely to operate your account and is not sold to third parties.

Contact our support team via live chat or email with your registered account details. We will locate your record and provide the data held on your account in line with applicable local regulations.

Yes. Submit a closure and deletion request through live chat or email. Once verified, we will close your account and remove your personal data subject to any retention obligations under local law.

Raise the issue with our support team first — most account and payment disputes involving DANA, OVO, or GoPay are resolved at that stage. Unresolved disputes are subject to the jurisdiction applicable to your region.

Cookies maintain your session and save preferences like language settings. You can manage or withdraw cookie consent through the banner on your first visit or directly in your browser settings at any time.